Refund and Returns Policy
Refund & Return Policy (B2B Only) – TankSafe® Kuwait
Effective Date: [01/01/2025]
TankSafe® Kuwait, operated by Apex Technology Marketing & Trading Co. W.L.L, provides premium fuel tank security solutions for corporate fleets, logistics, construction, and government agencies across Kuwait, the GCC, the Middle East, and Africa. This policy sets clear terms for returns, refunds, cancellations, and warranty claims—tailored exclusively for business‑to‑business (B2B) transactions.
Why This Policy Matters for B2B Partners
In high‑value B2B procurement, predictability and compliance are essential. Our Refund & Return Policy aligns with international commercial standards to reduce risk, eliminate ambiguity, and support long‑term partnerships. The policy promotes:
- Predictability in procurement and cash‑flow planning
- Alignment with ISO‑style quality and commercial practices
- Fewer disputes and faster resolution timelines
- Improved accountability across multi‑site fleet operations
Scope of the Policy
This policy applies to purchases made directly from TankSafe® Kuwait or through authorized distributors, including orders placed via tanksafekuwait.com. It governs refunds, returns & exchanges, cancellations, defective or incorrect goods, warranty claims, and international/bulk shipments.
General Eligibility
- Purchase made through authorised B2B channels (PO or contract)
- Return request submitted within 30 calendar days of delivery
- Goods unused, in original packaging, and re‑saleable (unless defective)
- Valid commercial invoice or purchase order provided
Notes: Contract‑specific terms take precedence over this policy where applicable.
Returns & Refund Process
- Initiate Request: Email info@tanksafekuwait.com or call +96566508585 with PO, invoice, SKU, and reason.
- Review & Authorization: Our team responds within 48 hours. Eligible cases receive an RMA.
- Logistics & Shipment: Buyer arranges return unless goods are defective/mis‑supplied.
- Inspection & Verification: Quality check upon receipt at our facility.
- Refund or Credit: Processed within 7–14 business days to the original method or as corporate credit.
Refund Methods & Timelines
- Bank transfer to originating corporate account
- Card reversal to the same corporate card (where applicable)
- Corporate credit applied to future orders
Processing times may vary by bank, country, and compliance checks.
Non‑Returnable Items
- Custom‑engineered or special‑production runs
- Non‑cancellable bulk orders as per contract
- Installed or altered goods post‑delivery
- Items returned without prior RMA approval
Damaged, Defective, or Incorrect Goods
Report issues within 7 days of delivery with photos/videos and batch details. For verified cases, TankSafe® covers return logistics and provides an accelerated replacement or refund to minimize downtime.
Warranty‑Linked Returns
All TankSafe® devices include a 3‑year manufacturer’s warranty against defects arising from normal operation. Claims require proof of purchase and installation compliance. Remedies include repair, replacement, or refund per the warranty terms.
Cancellations
- Before Shipment: Cancel within 24 hours of order confirmation
- After Shipment: Handled under standard return terms; logistics may apply
- Custom bulk orders: Non‑cancellable after production commences
International & Bulk Orders
International returns are accepted; however, customs duties/taxes are non‑refundable. Return freight is the buyer’s responsibility unless goods are defective or mis‑supplied. Refunds for large shipments may require additional banking/compliance time.
B2B Partner Responsibilities
- Accurate purchase orders, shipping addresses, and consignee details
- Immediate inspection upon delivery and timely notifications
- Installation and handling records retained for warranty validation
- Written claims submitted with documentary evidence
FAQs – Refund & Return Policy
Contact TankSafe® Kuwait
Email: info@tanksafekuwait.com
Call/WhatsApp: +96566508585
Business Hours: Sunday–Thursday, 9:00–17:00 (Asia/Kuwait)